Privacy

Roost – Privacy Policy

Effective Date: July 1 2025

Roost (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use the Roost mobile application (the “App”) and related services.

By using Roost, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Account Information: When you sign up with Facebook or Apple, we may collect your name, email address, profile picture, and other information those platforms share with us.

  • Personal Information: If you provide it, such as your phone number, address, or professional details (for realtors).

  • Device & Technical Data: Including IP address, device identifiers, browser type, operating system, crash reports, and log data.

  • Usage Data: Information about how you interact with the App, including pages viewed, features used, time spent, and in-app actions.

  • Analytics Data: We use Google Analytics to better understand user behavior and improve the App.

2. How We Use Your Information

We use the information we collect to:

  • Provide and operate the App

  • Improve existing features and develop new ones

  • Analyze performance and usage trends

  • Provide customer support and respond to inquiries

  • Communicate with you, including updates to our policies

  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who provide support services, such as analytics, hosting, email communications, and customer support.

  • Authentication Services: With Facebook and Apple when you use their login features.

  • Legal Requirements: If required to comply with applicable laws, regulations, or legal processes.

4. Data Retention

We retain personal information for as long as necessary to provide our services, or as permitted by law in Ontario. Where possible, users may request deletion of their data.

5. User Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data

To exercise these rights, contact us at [email protected].

6. Security

We take the protection of your personal information seriously. Roost uses industry-standard safeguards to help keep your data secure, including:

  • Encryption in Transit: All data transmitted between your device and our servers is encrypted using secure protocols.

  • Secure Storage: Personal information is stored in secure environments with restricted access.

  • Encrypted Passwords: User passwords are encrypted in our database and are never stored in plain text.

While we implement strong security measures, no method of storage or transmission over the Internet can be guaranteed to be 100% secure.

7. Children’s Privacy

Roost is not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

8. Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email. The updated policy will also be posted on our website.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]